Cognizant Walk-in Drive 2026 | Customer Support Voice | Kolkata & Indore | 5 September 2026
Cognizant is conducting a Walk-in Drive 2026 for Customer Support Voice positions in Kolkata and Indore. This opportunity is primarily suitable for freshers and candidates with limited experience of 0–11 months.
The role involves handling customer queries through voice and other support channels while maintaining service quality, customer satisfaction, and process compliance.
Cognizant Walk-in Drive 2026 – Job Highlights
| Particular | Details |
|---|---|
| Company | Cognizant |
| Job Role | Customer Support Voice |
| Business Unit | IOA – PR |
| Locations | Kolkata & Indore |
| Interview Date | 5 September 2026 |
| Reporting Time | 10:00 AM – 12:00 PM |
| Experience | 0–11 months |
| Job Type | Full-time |
| Work Model | Work From Home / Hybrid, depending on location |
| Hiring Route | Employee Referral |
| Salary | Not disclosed |
| Interview Type | Walk-in |
Cognizant Customer Support Voice Walk-in Drive 2026
Cognizant is offering an entry-level customer service job opportunity for candidates interested in starting their careers in customer support and business process operations.
The Cognizant Walk-in Drive 2026 will be conducted on 5 September 2026 in both Kolkata and Indore. Candidates should report between 10:00 AM and 12:00 PM and should carry the required documents and updated resumes.
The experience requirement mentioned for this particular campaign is 0–11 months, making it relevant for freshers and candidates with less than one year of experience.
Kolkata Walk-in Interview Details
Location: Kolkata
Date: 5 September 2026
Reporting Time: 10:00 AM – 12:00 PM
Work Model: Work From Home role as listed on the Cognizant careers portal
Venue:
Unitech Candor
C1, 5th Floor Cafeteria
Newtown Action Area 1
Kolkata – 700135
Cognizant Job ID: 000701016510
Official Job Listing:
Cognizant Customer Support Voice – Kolkata
Indore Walk-in Interview Details
Location: Indore
Date: 5 September 2026
Reporting Time: 10:00 AM – 12:00 PM
Work Model: Hybrid
Venue:
3rd Floor, Brilliant Titanium
Plot No. 9, Scheme Number 78 Part II
Vijay Nagar
Indore, Madhya Pradesh – 452010
Cognizant Job ID: 00069297821
Official Job Listing:
Cognizant Customer Support Voice – Indore
Important: Verify the Cognizant Job ID
There appears to be a discrepancy between the job IDs circulated in the referral campaign material and the job IDs shown on the official Cognizant careers portal.
The official careers portal currently maps:
- 000701016510 – Kolkata
- 00069297821 – Indore
Candidates should keep both job IDs noted and confirm the applicable requisition at the registration desk before proceeding with the interview.
Eligibility Criteria
Candidates interested in the Cognizant Customer Support Jobs 2026 should check the following requirements:
- Candidates with 0–11 months of experience can apply for this particular walk-in campaign.
- Freshers can be considered for the opportunity.
- Candidates should have good English communication skills.
- Strong verbal communication is important because this is a voice process job.
- Candidates should be comfortable working in rotational shifts.
- Candidates should have good customer-handling and problem-solving abilities.
- Candidates should be comfortable working with customer service and ticketing systems.
- Candidates must be available for the walk-in interview on 5 September 2026.
Experience Requirement
Experience: 0–11 months only
Candidates with one year or more of experience may not fall under the eligibility criteria for this specific walk-in campaign.
The underlying Cognizant job descriptions may contain broader experience requirements because they are standard requisition descriptions. Candidates should therefore follow the 0–11 months requirement mentioned for this specific 5 September 2026 hiring drive.
Job Responsibilities
Selected candidates will work in a Customer Support Voice Process and may be responsible for:
- Handling inbound and outbound customer calls.
- Understanding customer concerns and providing appropriate solutions.
- Resolving product, order, account and service-related queries.
- Maintaining professional communication with customers.
- Recording customer interactions accurately in CRM and ticketing systems.
- Creating and updating support cases.
- Researching customer issues and following up when required.
- Escalating complex issues to the appropriate team.
- Meeting defined service-level agreements and performance targets.
- Maintaining customer satisfaction and first-contact resolution standards.
- Following company policies related to privacy, security and customer data.
- Working according to assigned rotational shifts.
Skills Required
For candidates looking for customer service jobs for freshers, the following skills can be useful:
Communication Skills
Good spoken and written English is important because the position involves direct communication with customers.
Customer Service
Candidates should be patient, professional and capable of understanding customer problems before providing an appropriate response.
Problem Solving
The role requires candidates to investigate customer concerns and either resolve them or escalate them to the appropriate department.
Computer Knowledge
Basic computer knowledge and familiarity with email, browsers, CRM systems and ticketing platforms can be beneficial.
Shift Flexibility
Candidates should be comfortable working in rotational shifts depending on business requirements.
Work From Home and Hybrid Job Opportunities
The work model differs by location according to the current Cognizant career listings.
The Kolkata requisition is listed as a Work From Home role, while the Indore requisition is listed as a Hybrid role.
Candidates should confirm the final work arrangement, shift timings and operational requirements during the recruitment process because staffing requirements can change.
Salary
Salary: Not disclosed
Cognizant has not publicly disclosed the salary/package for this particular walk-in campaign in the information provided.
Candidates should confirm the salary package, incentives, shift allowance and other benefits, if applicable, directly during the recruitment process.
Documents Required
Candidates attending the Cognizant Walk-in Drive 2026 should carry:
- Updated resume.
- 2–3 printed copies of the resume.
- Government-issued photo ID.
- Aadhaar Card, PAN Card or Passport for identification.
- Photocopies of required documents.
- Recent passport-size photographs.
- Educational certificates and marksheets.
- Previous employment documents, if applicable.
- Offer letter, relieving letter or payslips if applicable to previous experience.
Candidates should arrive early because registration and verification may take time.
Cognizant Walk-in Interview Process
The exact recruitment process can vary depending on the business requirement. Candidates should generally be prepared for stages such as:
- Resume screening
- Initial HR discussion
- English communication assessment
- Voice/customer service assessment
- Operations or process interview
- Documentation and background verification
- Final selection and offer process
Candidates should be prepared to answer questions about their education, communication skills, customer handling, shift flexibility and basic computer knowledge.
Common Interview Questions to Prepare
Candidates applying for customer service jobs, BPO jobs for freshers and voice process jobs can prepare for questions such as:
- Tell me about yourself.
- Why do you want to work at Cognizant?
- Why are you interested in customer service?
- What does good customer service mean to you?
- How would you handle an angry customer?
- How would you deal with a customer whose issue cannot be resolved immediately?
- Are you comfortable working in rotational shifts?
- Are you comfortable working from home or in a hybrid environment?
- What are your strengths and weaknesses?
- Why should we hire you?
- How would you handle multiple customer issues at the same time?